Refund Policy

Full refunds until your ticket is scanned

Every ticket is fully refundable right up until it's scanned at the door. Once a ticket has been checked in, it counts as used and is no longer refundable. If only some of the tickets in an order are unused, we can refund just those tickets.

How to request a refund

Email us at tickets@martinautomuseum.org or ask at the front desk on your way in. Include your order number (it's in your confirmation email) and the email address you used, so we can find your order quickly.

How refunds are returned

Refunds go back to the original payment method through our payment processor, Clover. Please allow 5 to 10 business days for the credit to appear on your statement. The exact timing is up to your bank.

Complimentary tickets and walk-ups

Complimentary admissions and walk-up purchases are handled in person at the front desk. Just stop by and our staff will take care of it.

Questions? Reach the museum at tickets@martinautomuseum.org.